YINHE EQUIPMENT CO.,LTD
YINHE EQUIPMENT CO.,LTD

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Service Support

Service Support

Professional manufacturer of fully automatic multifunctional glass pretreatment equipment

After-sales Service

Service Support

Service Support

(1) Telephone services:Our technicians communicate with your technicians by telephone, fax, network, etc., analyze the fault of the equipment, and guide your personnel to repair.

Features: It is suitable for some minor fault maintenance, has the advantages of fast and efficient, minimizes downtime, and saves unnecessary costs for both parties.

(2) On-site service: When the equipment failure cannot be solved by phone and technicians must be on-site to solve it, we will respond quickly at your request and arrange after-sales personnel to repair it in the shortest time.

Features: Applicable when the fault is large or your operator's technical ability is limited. Due to the long journey, it has certain time limitations.

Service Time Commitment:

(1) Local customers, solve the problem on the same day within the coverage of our company's after-sales service car.

(2) foreign customers, according to the distance, the latest 48 hours in place.

Service Category:

(1) Installation and debugging: We will send technicians to install and debug equipment and train personnel to operate free of charge.

(2) Warranty service: During the warranty period (one year), damage caused by equipment quality problems (except for improper operation, maintenance and normal wear and tear of wearing parts), we are completely free of charge. (including labor costs, spare parts and other related ancillary costs)

(3) Follow-up service: We provide customers with life-long maintenance services. Outside the warranty period, if you require us to provide on-site service, we will make an appointment to come to the door in time. We will charge reasonable working hours, spare parts costs and related auxiliary fees.

(4) Inspection service: We will organize after-sales service personnel from time to time to carry out equipment overhaul and maintenance without your request. When it is necessary to replace spare parts, we will only charge spare parts fees, not working hours and other related auxiliary fees.

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